Refund Policy

1. Our policy

At GenForge, we want you to be satisfied with your purchase. Because our tools deliver AI-generated content instantly upon payment, all sales are generally final. However, we will review refund requests on a case-by-case basis.

2. When we will issue a refund

You may be eligible for a refund if:

• You were charged but did not receive access to the tool or its output.
• You were charged more than once for the same purchase.
• A technical error on our side prevented the tool from working.

3. When we will not issue a refund

Refunds will not be issued if:

• You simply did not like the AI-generated output.
• You changed your mind after receiving the content.
• The output did not meet your personal expectations.

4. How to request a refund

To request a refund, email us at hello@trygenforge.com within 7 days of your purchase. Please include your email address and a brief description of the issue. We will respond within 3 business days.

5. Processing

Approved refunds will be processed via Stripe back to your original payment method. Please allow 5–10 business days for the refund to appear.

6. Contact

Questions about refunds? hello@trygenforge.com